1. Communication
2. Change Management
3. Conflict Management
4. Creative Thinking
5. Customer Focus
6. Delegation
7. Dialogue/Inquiry
8. Emotional Intelligence
9. Awareness and Relationship Management
10. Environmental Awareness
11. Judgment
12. Organizational Ability
13. Personal Ethics and Values
14. Personal Responsibility for Performance
15. Responsiveness
16. Results Orientation
17. Sensitivity
18. Systems Thinking
19. Technology
20. Time Management
21. Visionary