1. Communication
  2. Change Management
  3. Conflict Management
  4. Creative Thinking
  5. Customer Focus
  6. Delegation
  7. Dialogue/Inquiry
  8. Emotional Intelligence
  9. Awareness and Relationship Management
  10. Environmental Awareness
  11. Judgment
  12. Organizational Ability
  13. Personal Ethics and Values
  14. Personal Responsibility for Performance
  15. Responsiveness
  16. Results Orientation
  17. Sensitivity
  18. Systems Thinking
  19. Technology
  20. Time Management
  21. Visionary